Chandrakant 'CK' Isi
00:45 21st Nov, 2016
Samsung Claims That Its Galaxy S7 Phones Are Safe
The Korean company is trying to regain trust as the US prepares for Black Friday sale.
This has been a mixed year for Samsung. The Korean company's Galaxy S7 edge was phenomenal success. The Note 7 also received a lot of love, until it started setting itself on fire. Citing a battery issue, the Korean company had to recall the Note 7. The entire episode left Samsung red-faced, as it lost its customers to the Apple iPhone 7 Plus. Apart from billions of dollars of lost revenue, the recall programme itself cost Samsung dearly. More importantly, the Korean company's image took a massive blow. The timing could not have been worse as people in the US are prepping-up for the Black Friday sale.
Sensing that some consumers might give Samsung's products a cold shoulder over safety concerns, the company has released a following statement: "Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident."
In short, Samsung acknowledges that a few consumers have reported battery explosion in the Galaxy S7 handsets. However, it claims that most of these incidents have been caused by "external damage". Though the company does not mention what kind of damage may lead to a possible explosion in its high-end phones. On a side note, the Galaxy S7 (32 GB) will be available for $670 (approx Rs 45,600) during the Black Friday sale. No need to contact your "amarikan uncleji" yet, as the Galaxy S7 is anyway priced at Rs 42,800 in India.
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