10:15 11th Aug, 2016
Check Call-Drop Rates Via TRAI's MySpeed Portal
The site will help consumers check the network and call quality across the country.
Dropping calls, bad network connectivity, and fluctuating call quality are common problems which virtually every Indian has faced. These symptoms are rather indicative of the fact that India, despite being one of the best markets for telecom and IT growth, cannot live up to the expectations of robust infrastructure.
However, consumers can now be relieved to know that they can check out the quality of calls, rate of call drops, and network coverage at any location, via TRAI's newly launched 'MySpeed' web portal.
According to a recently published report on TOI, during the launch of the site, the Chairman of TRAI, R S Sharma said, "It is a transparency portal where consumers will get information on all parameters of quality of service (QoS) including call drops, coverage or call quality." He then described the inner functionalities, adding, “The information will be available in different granuality... overall, at an aggregate level and even down to the tower level. Consumers, in a particular location, can see the number of towers around the area, see the call drop rate, and what is the performance of individual service providers on different parameters in that area."
The way this works is; one can go to the site, check the service providers active in each area, check their towers and call quality, and the drop rate of each tower. On a Pan-India level, the portal is useful for getting information on network utilization trends, BTS Density and also the trends of call drops. More than just the consumers, this site will help the telecom companies, as they can get detailed information of the service quality.
With the news site up and running, R S Sharma spoke about what is different and more advanced this time around, "This data was being received earlier also. The only difference is that data is being received digitally and electronically from service providers so the delay is much less. Second, it is now being put up in a visual form on the portal to give a clear idea on what are the quality of service parameters for various service providers." He was also quick to reveal that the TRAI will also be launching an initiative which will measure consumer satisfaction levels for call quality, so that each user could rate the call quality based on their experiences. This ought to do a fair bit in measuring real on-ground performance of telecom service providers.
[Image via Trak.in]
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