Fujitsu Develops Task-Oriented Dialogue Technology With AI | TechTree.com

Fujitsu Develops Task-Oriented Dialogue Technology With AI

Enabling quick building of Japanese language dialogue systems for customer service support.

 

Fujitsu has recently announced the development of a new technology which can allow users to a carry on a dialogue based on artificial intelligence. The new technology is said to understand a user's request and naturally elicit the necessary information. The technology is intended primarily for customer service support.

The new technology can structurally extract the relationships between word meanings of input text to deal with the multiple meanings, ambiguity and other problems particular to Japanese language expressions, enabling a highly accurate understanding of users' speech and realizing smooth dialogue.

With previous technology, dialogue with computers required preparations of dialogue scenarios laying out how to respond when certain things are said, and business systems usually operated based on these scenarios.

Through these technologies, information service providers can quickly implement a system that suggests recommended products and service plans through a natural dialogue user interface, without preparing complicated scenarios based on their services ahead of time.

Fujitsu has also reportedly carried out a field trial of these new technology on certain customer support tasks for Tokio Marine & Nichido Fire Insurance Co., Ltd.

However, now, these technologies will be exhibited at Fujistu Forum 2016, which will be held at the Tokyo International Forum on May 19-20.

The key features of these technologies according to Fujitsu are as follows:

  1. Statement comprehension technology extracts information necessary for a task from user statements with high accuracy
  2. Knowledge-based dialogue creation technology

These technologies eliminate the need to prepare scenarios for each service, so it is now possible to quickly and easily add a dialogue user interface to a variety of services, and it can be expected they will be used in a variety of services. Users can also expect that, because they will be able to access these services through the messaging applications they are used to using, ICT services will become even more convenient and familiar.


TAGS: Fujitsu, Artificial Intelligence

 
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