What to Expect as a Customer from Online Casinos

In order for an online casino to receive a license, it needs to fulfil certain safety requirements and


The Internet is full of online casinos, bookmakers and poker sites, giving players a wide variety of options in terms of online gaming. There are obviously factors that make certain online casinos a better choice than others. Some players focus on modern and responsive website designs, others focus on safety and reliability and a large number of players focus on promotions. If we add up all these things together, that which is made clear is that every player is looking for the best user experience.

Casino Brand Name and Reliability

Opening and using an online casino account to play slot and table games with real funds, requires depositing money. Before depositing, the players need to be sure that the online casino provider they have chosen is a highly reliable and that it is licensed by a respected authority (for example Gibraltar’s GBGA). In order for an online casino to receive a license, it needs to fulfil certain safety requirements and comply with specific regulations. The most common safety requirement is the use of data encryption, which ensures both the safety of customers while they are active as well as their data confidentiality.

Available Deposit and Withdrawal Methods

Players should be given a variety of payment methods in order to be able to deposit and withdraw funds easily. Account holders at Mansion online casino can choose between several e-wallet options, such as PayPal, ecoPayz, traditional methods like debit or credit cards and bank transfers, and easier options such as Paysafecard and Zimpler. The processing time of every transaction depends on the method the account holder uses. It is worth mentioning that not all payment methods can be used for both depositing and withdrawing, so it would be wise to check the website’s payment option page before deciding on a method.

Number of Slot and Table Games

In an effort to keep players feeling entertained, an online casino needs to have a wide variety of games. This means that the casino needs to offer hundreds of slot games, dozens of table games such as variations of Roulette, Blackjack or Baccarat and of course progressive jackpot games.

Promotions for New and Existing Customers

Players need to feel rewarded both for their choice to open an account with an online casino, as well as for being loyal members. This implies that the online casino needs to have a generous welcome bonus and several bonuses and rewards for existing customers. Most of the promotions come with certain terms and conditions as well as specific wagering requirements.

Customer Support

The customer service team of the online casino needs to be in a position to handle the customer’s query, regardless if the issue is serious or insignificant. In order to do that, the customer service department needs to have long operating hours and highly trained staff members. Additionally, customers should be able to have a variety of contact methods in order to get their query through. The most common contact methods are live chat, email and phone.

Easy Website Navigation

Web developers and user experience specialists know that the customer journey is extremely important for the majority of players, as nobody wants to use a website that is hard to navigate. Players need to be able to easily access every section, menu and category of the online casino via desktop, mobiles and tablets.

TAGS: Online Casino