Xbox 360 Sued over Disc Scratching
Techtree News Staff, Jul 17, 2007 1325 hrs IST
The suit claims that thousands of users have experienced the disc scratch problem, and have registered complaints about the same with Microsoft.
A class action suit has reportedly been filed against Microsoft's Xbox 360 console, alleging it scratches game discs.
The suit claims that thousands of users have experienced the disc scratch problem, and have registered complaints about the same with Microsoft.
Interestingly, the report comes within days of the software giant spending nearly $1 billion towards fixing hardware problems in it's Xbox 360 consoles.
What's more, the problem is not limited to the US alone. The suit details a television program that was aired in the Netherlands that addresses user complaints besides talking about laboratory results going to prove that Xbox 360 consoles actually scratch discs, making them unusable.
The suit, which has been filed in the US District court for the Southern District of Florida, demands over $5 million in damages and compensation.
Meanwhile, Microsoft denies having received any such reports of disc scratching. However, the company has assured it will examine the consoles, and if found faulty, repair them.
As it is, Microsoft has a worldwide disc replacement program under which an Xbox 360 user can send damaged discs to the company along with $20 and get replacements for them.
USER COMMENTS
FYI: Microsoft will only replace "games where Microsoft is the publisher"
by Gaz, Ma, on Aug 04, 2007 04:35 AM, Report abuse Reply
why is there a fee of $20 dollars for replacement if the system scratched the disk or is this in general?
by markus, abbotsford, on Jul 18, 2007 04:54 AM, Report abuse Reply
yeah the xbox does scratch how do i get a replacement disc
by Waudo, Nairobi, on Jul 17, 2007 05:40 PM, Report abuse Reply
That sounds familiar - MS chargin you to fix faulty produces. Nice...
by Anonymous, brisbane, on Jul 17, 2007 03:37 PM, Report abuse Reply
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FYI: Microsoft only replaces "games where Microsoft is the publisher"
by Gaz, Manchester, on Aug 04, 2007 04:38 AM, Report abuse Reply