Techtree News Staff, Mar 13, 2007 1346 hrs IST
The COAI and the AUSPI have announced setting up of the office of the Telecom Sector Ombudsman (TSO) to address consumer grievances.
The Cellular Operators Association of India (COAI) and the Association of Unified Service Providers of India (AUSPI) have announced the setting up of the office of the Telecom Sector Ombudsman (TSO) to address consumer grievances.
According to S C Khanna, Secretary General of AUSPI, the first office of TSO will be set up in New Delhi, and will look into consumer grievances across the country.
It is learnt that Justice D P Wadhwa, a retired Supreme Court Judge, former Chairman of the National Consumer Commission, and former Chairman of the Telecom Dispute Settlement and Appellate Tribunal (TDSAT), will head the office of the TSO. And all operators, both private and state-owned, will be a part of this initiative.
In a joint statement, COAI and AUSPI said that the TSO is a good beginning for the introduction of an independent, cost effective, and generally effective dispute settlement body.
COAI and AUSPI also explained that subscribers would be able to contact the Ombudsman's office directly through written communication, email, phone, or fax. Significantly, no third party would represent the case. The TSO would function as private arbitrator and settlement authority, and would not be a legal forum with advocates representing the parties.
Meanwhile, the recommendation of the Ombudsman's office would be binding on all operators. However, subscribers who file the complaint can approach another forum if they are not satisfied with the recommendation.
According to T V Ramachandran, Director General of COAI, the Ombudsman scheme would be run as a 100 percent voluntary and self-regulatory industry initiative. They hope this scheme will meet a long standing need of telecom subscribers for a speedy, low-cost mechanism for redressal in case they are not satisfied with the response received from the company in question.
Cellular operators meanwhile, are optimistic that the TSO scheme will serve as a good beginning for an independent, cost effective, expeditious, and effective dispute settlement mechanism.
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i would like to know the cntact no and address of telecom ombudsman in india. If it is sector wise then the address of ombudsman for west bengal
mg pradeep | port blair | 06/08/08 04:06 PM | Report abuse Reply
How do I contact the telecom ombudsman?
deepa | mumbai | 27/07/08 02:14 PM | Report abuse Reply
My premises are leased out to BSNL at Trivandrum, Kerala State for their operations. We had raised up a question about a discrepency in rent payments to which they are not respnding. What should we do
Zacharia Mathew | Trivandrum, Kerala State | 05/07/07 09:40 PM | Report abuse Reply
This sector is in need of Ombudsman, but it is to be worked out both by TRAI and COAI at the earliest. The Ombudsman must have the capability/authority to give orders.
MANOJ BISWAL | DURGAPUR | 02/06/07 04:02 PM | Report abuse Reply
Very good initiative. A must-need these days when service providers commit varieties of operational, service and billing atrocities on their customers.
RJA D'Souza | Bangalore | 07/04/07 03:31 PM | Report abuse Reply
hi
rahul | karnal | 13/03/07 03:22 PM | Report abuse Reply