Airtel Network Down In Mumbai
Techtree News Staff, Jul 18, 2008 1559 hrs IST
Airtel subscribers have been unable to make any calls due to a network issue caused by a short circuit in the Airtel building at Lower Parel, Mumbai.
Airtel subscribers in Mumbai have been left in the lurch since morning, with their mobile phones flashing the "Emergency Calls Only" message, leaving them with no network to make calls. According to Airtel, this network issue is the result of a short circuit in the Airtel building at Lower Parel.
Only minutes ago, we received an official statement from Airtel saying, "There has been a fire at Peninsula Chambers, Lower Parel, Mumbai, in the facility area of the building due to a short circuit in the power cables that belong to the power supplier. This has resulted in a temporary disruption in power supply, which has impacted our network services in some areas of Mumbai. However, we are confident of restoring the situation to normalcy soon."
According to Airtel officials, this problem exists only in some areas of South Mumbai and certain suburbs. The service is available in other parts of Mumbai, as well as Navi Mumbai. It's difficult to estimate how much longer the network issue would last with the information available at present. Watch this space for updates.
USER COMMENTS
airtel network is down in mumbai.... its very bad service provider....
by pappu, mumbai, on Oct 25, 2008 04:32 PM, Report abuse Reply
Airtel is the worst cnetwork provider
by Vishal Garg, Ajmer, on Oct 14, 2008 10:03 AM, Report abuse Reply
Unfortunately I am an Airtel subscriber facing the music since July 18th. Problem still exists
by Gopal Patkar, Mumbai, on Aug 15, 2008 01:29 PM, Report abuse Reply
how can i balance charge of hutch vodafone number online from credit card from UAE-DUBAI
by M Zahid, Dubai, on Aug 14, 2008 01:05 PM, Report abuse Reply
I unnd to balance charge of hutch-vodafone from dubai online any proceger
by M Zahid, Dubai, on Aug 14, 2008 01:03 PM, Report abuse Reply
please connect internet to this number 9987143076
by jayraj gharat, uran, on Aug 13, 2008 06:10 PM, Report abuse Reply
sir................ how can i find out mobile adress? is it there any site.....
by rajasekar, tuticorin, on Aug 08, 2008 10:38 PM, Report abuse Reply
since 2-4 months my airtel network is not working properly and because of that i lost more calls. so please take action as early as possible.
by sameer, mumbai, on Aug 05, 2008 04:21 PM, Report abuse Reply
my friend is on airtel network and his phone has been off for a long time, he got a new # and that worked for a few days and not that has stopped working too. Airtel should have got this sorted out by now......
by Anonymous, uk, on Jul 31, 2008 02:26 PM, Report abuse Reply
Airtel is misleadig people...they have not recovered yet
by muhammad, Thane, on Jul 30, 2008 08:18 PM, Report abuse Reply
Airtel website states that they have restored the connection within two days....but even after 10 days, connection has gone wayward. They are mis-leading the customers with false information. CUSTOMER CARE IS ALSO NOT AVAILABLE!!!!!
by muhammad, mumbai, on Jul 30, 2008 08:14 PM, Report abuse Reply
I have made a top-up thr' internet banking one week back..but invain.. my balance is not updated till date..now though the airtel services are re-established, I cant make any calls as I M RUNNING OUT OF BALANCE...NOR THE CUSTOMER CARE IS ACCESSIBLE.. This is really rubbish.
by Tejas Walke, Navi Mumbai, on Jul 28, 2008 12:50 PM, Report abuse Reply
I am Airtel user. For the last 10 days I couldn't call or receive calls, because the Airtel network is down in Mumbai. I missed so many calls from all over the world. You have taken much time to fix the problem. I don't know why? Please advice me what to do. regards
by Abera, Mumbai, on Jul 27, 2008 07:25 PM, Report abuse Reply
HOPE SO THE LINE GETS ACTIVATED BY THE END OF THE DAY,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
by ARUN, MUMBAI, on Jul 25, 2008 04:21 PM, Report abuse Reply
meeeeeeeeeeeeeeeeeee tttooooooooooooooooooooooooooooooooooooooooooooo
by chahat, MUMBI, on Jul 26, 2008 08:56 AM, Report abuse
by Kavita, Mumbai, on Jul 23, 2008 11:04 AM, Report abuse Reply
by Ashish, Mumbai, on Jul 24, 2008 04:33 PM, Report abuse
I m Using Airtel last 1 year but this type of problem i m facing in first time, Every one knows that mobile is a part of life,without mobile I feel useless,Each and Every day I m facing problem,Even i m not touch with my parents,they are very worry about me,so can u please tell me how many days will take continue for Airtel Service
by Atul Gupta, Mumbai, on Jul 24, 2008 03:09 PM, Report abuse Reply
by Airtel, Mumbai, on Jul 24, 2008 04:31 PM, Report abuse
Hay guys , Help out Airtel from this dizaster by switching to vodaphone....I really mean it.
by Ashish, Navi Mumbai, on Jul 24, 2008 04:24 PM, Report abuse Reply
But I cant understand why the service from other areas than mumbai i.e. rest of maharashtra is down?????? Because the IN department which handles all this is diff for mumbai region from maharashtra. The problem is not only in mumbai. I am from Pune and still faced that problem. Yet cant make calls to Mumbai friends. One more thing is that Post paid customers have no problem at all. I can call to mumbai friend from postpaid card in single try.
by Pradip Bhosale, Pune, on Jul 24, 2008 12:42 PM, Report abuse Reply
Airtel Network users have access to Hutch. But the catch is that they are being charged for it.. even incoming is charged.. I guess Airtel should have atleast informed the people of the issue and must bear all the inconvenience charges borne by its customers. They should not be charging anything extra than the user plans charges.. Hope to see some improvement soon..
by Aniruddha, Mumbai, on Jul 24, 2008 11:09 AM, Report abuse Reply
Still some time I could'nt make calls some time it s connecting but i couldnt hear anything how ever money has been cut from balance amount.How can i continue with airtel service...
by Sabu, Mumbai, on Jul 24, 2008 10:58 AM, Report abuse Reply
by kiran, cnu, on Jul 23, 2008 08:16 PM, Report abuse Reply
This is simple nonsense from airtel, today is 23rd July...still no outgoing near andheri kurla road, chakala, saki nakka. When you dial a number (if STD), it says invalid number...bye bye airtel..I will never recommend anyone also to take airtel connection. It is really disgusting!!!
by Avinash, Mumbai, on Jul 23, 2008 11:23 PM, Report abuse
by Kavita, Mumbai, on Jul 23, 2008 10:51 AM, Report abuse Reply
Dear all, i'm working in Telecom vender company! For any issue you can interrupt me any time on +91-9873699021 i will help you and resolve your problem
by aYON, Mubai(Chennai), on Jul 23, 2008 10:40 AM, Report abuse Reply
Really ridiculous. Even though i belive airtel can provide best service..but I have seen many of most of frnds using airtel. But it looks many times that the decision I made to stay on other network was right. I never faced any issue during this service. Still the issue is not resolved and its Tuesday 22 July 2008. most of all mobiles are unable to reach on 2-3 tries in pune/mumbai
by Amit, Mumbai, on Jul 22, 2008 06:35 PM, Report abuse Reply
by shivani, chandigarh, on Jul 22, 2008 05:49 PM, Report abuse Reply
my friend is in navi mumbai i havent been able to get throught to him for few days, is the airtel service working there?
by john, york, on Jul 22, 2008 02:22 PM, Report abuse Reply
Hope fully some Educated (?) people are running the Airtel & they must be having idea something called BACKUP SERVER
by Vikas, mumbai, on Jul 18, 2008 07:45 PM, Report abuse Reply
This is not like a Single server equipment where u can just have a backup server and just divert traffic.This comment must be coming from a System Admin guy!!!
by Ashish, Gurgaon, on Jul 22, 2008 10:02 AM, Report abuse
Bullish Airtel, nothing is done until now 2 days no service, such a hopeless customer care service, cant even dial to 121 number. Media should publish something like Breaking news "Airtel Service Down" instead of publishing "Amitab ko sardi lagi" etc etc.
by Amit, Pune, on Jul 19, 2008 07:36 PM, Report abuse Reply
I agree with u totally Amit . Infact i was just telling Bindu that these newspapers are no less they are publishing the fite that happened between Salman and SRK on the front page of Mid Day and on the second page they put the article of Airtel network failure at the bottom . So stupid and ignorant on these people's part. When are people gonna learn wht news is relevant and wht is irrelevant.
by Gwendoline, Mumbai, on Jul 19, 2008 09:51 PM, Report abuse
I also agree with you, where the hell is media this time? why there is no news about this?
by PRB, Pune, on Jul 22, 2008 09:31 AM, Report abuse
What the hell these pigs are doing ? These pigs have issued a statement that 90% of the network has been restored . But what about the balance 10 % which is causing 90 % of the problem . This media is also hand in glove with the company . All are manipulators . I am thinking of swithching to Vodafone . Airtel cant even create a back up server . And its thinking of acquiring MTN... DUHhhhhhhhhhh!!!!! Airtel - as the word suggests , throw your cell phone in the air .....i Think its gonna take these maniacs weeks to restore the services to normalcy . The customer care executives are also not commiting any thing ..WELCOME TO iNDIA sHINING gUYS !!!!!
by Rajeev, Mumbai, on Jul 22, 2008 12:56 AM, Report abuse Reply
No Operator in India is geared up for such kind of disastrous situation.If this would have happened with any other operator, they would have met with same dilema as how to restore the n/w.And bear in Mind Airtel is having strong footprint across india, so they are able to restore services due to this strong networking by re-routing the traffic.
by Ashish, Gurgaon, on Jul 22, 2008 08:54 AM, Report abuse
can i send msg to ppl on airtel network without any problem
by tus, mumbai, on Jul 22, 2008 02:29 AM, Report abuse Reply
I'm a frequent traveler to Pune and I really heavily on my mobile phone network, like millions of others in India. It is 21st July 2008, 8PM. Airtel network is STILL DOWN. No official statement from the company. Customer service numbers are non-reachable. This is a disgrace. I am opting for VODAFONE from what I hear from people, they have a great service and reliable backup services. Airtel, what a shame. Really. Nayeem Ali - 9960266255 (Airtel, if you see this, give me a call, I can explain to you, what the words 'customer service' mean)
by Nayeem Ali, Pune / Dubai, on Jul 21, 2008 08:06 PM, Report abuse Reply
The reason of opting for Airtel was good network and service, but now i am so annoyed. when will i get to make calls??? i can just receive and make smses.
by Shradha, Mumbai, on Jul 21, 2008 03:26 PM, Report abuse Reply
Airtell is shame. It is almost 3 days and I still dont get proper services on my cell phone. I am going to swtich the provider. What sort of disaster recovery they have!! It is a shame.
by Gaurav, Mumbai, on Jul 21, 2008 01:51 PM, Report abuse Reply
What about Goa we had no service for 5 days now!
by Satish, Goa, on Jul 21, 2008 08:49 AM, Report abuse Reply
When will we receive airtel network I am very upset I am stay andheri sakinaka
by JAY THOMAS, ANDHERI MUMBAI, on Jul 21, 2008 12:55 AM, Report abuse Reply
When will we receive airtel network I am very upset I am stay andheri sakinaka
by JAY THOMAS, ANDHERI MUMBAI, on Jul 21, 2008 12:55 AM, Report abuse Reply
Can anyone tell.......What the up time for the Airtel Network?
by Boom, Mumbai, on Jul 20, 2008 10:46 PM, Report abuse Reply
This is the third day running that I have no network at all from Airtel. In Prabhadevi, it is absolutely the pits. I have made 3 complaints today, but the issue has not still been addressed. This creates a lot of inconvenience, which the service provider needs to understand. Possibly, they have grown too large for a few customers to matter to them !!
by MILIND KHER, MUMBAI, on Jul 20, 2008 05:14 PM, Report abuse Reply
This is very unprofessional behavior by Airtel. All they care about is their money and their profits, whether a 'minor' or a major glitch, a company of that size should have fool-proof backup procedures in place. Its a disgrace.
by Vikram, Mumbai, on Jul 20, 2008 04:12 PM, Report abuse Reply
seems to me all airtel people have to switch to vodafone.........
by suhel, prashant, on Jul 18, 2008 04:50 PM, Report abuse Reply
if Vodafone equipment shuts down tomorrow due to fire or some hazard.. ?? whom would you move on to.. MTNL .. huh!
by danish, mumbai, on Jul 18, 2008 05:04 PM, Report abuse
guess what..they have charged 150 rs for these 2 days..wen i cudnt make calls.. yeah the called showed connected but then the call ended and now if they r charging for that...its extremely disgusting.. I live in ghatkopar and wen i enter chembur, my airtel starts working.. I spent nearly an hour in chembur on the road jus to get the connectivity..
by Anonymous, Mumbaii, on Jul 20, 2008 03:47 PM, Report abuse
My Airtel network is still down . I live Virar. Tyring to even check my balance its coming result unknown . M still unable to make calls. Is everyone's Airtel network back or just some areas have been restored?
by Gwendoline, Mumbai, on Jul 20, 2008 11:33 AM, Report abuse Reply
well Gwendoline dont worry mines stil down too
by monil, mumbai, on Jul 20, 2008 01:28 PM, Report abuse
Hi Gwendoline, Airtel's n/w is down due the major fire tht broke in Parel due to short ciruit. Most of the network & Telecom devices were damaged due to fire & later by the water used by firefighters to extinguish the fire. It is learnt that one of theor MSC's was burnt ... so they are trying to delete the subsciber database (more than 7lacs.) from Parel HLR and create it on HLR from other locations. This will take some time and they have restored 90% connectivity. This is a natural disaster and the engineers are trying their level best to restore the connectivity @ the earliest.
by virus @lert, Mumbai, on Jul 20, 2008 02:49 PM, Report abuse
Nopes Gwendoline..Still i am Facing the Problem...Useless airtel!!...but my others can make calls..who have airtel numbers
by bindu, mumbai, on Jul 20, 2008 01:24 PM, Report abuse Reply
hi All, Finally the Airtel n/w is back online, Husshhh, Best of Luck for others if the n/w is still down for them.
by Neil, Pune, on Jul 20, 2008 09:57 AM, Report abuse Reply
the airtel service is down in pune even today i.e. 20th july morning.
by umesh luktuke, pune, on Jul 20, 2008 09:33 AM, Report abuse Reply
Seriously..Gwendoline ..Even i saw mid day today..was really taken aback..And moreover..in the eve..i called customer care..they said,the techincal problem has been solved from thier side,and that please after haf hr...its 10.30 now...bt no use...Really useless
by bindu, mumbai, on Jul 19, 2008 10:15 PM, Report abuse Reply
Hey Bindu, Is ur network bakk ? Mine isnt yet but one of my frens said the airtel network is bakk how far is this true?
by Gwendoline, Mumbai, on Jul 20, 2008 01:30 AM, Report abuse
GOd help those having their business depending on their cellphone with Airtel .. i have almost lost a job .. Thanks to Airtel Shahrukh sachin are you listening ??? I think we should asl the AIR to TEL us when we will live our normal life ..
by manish, mumbai, on Jul 20, 2008 12:24 AM, Report abuse Reply
Hey Mr. Nirav Thakker, Tks for being suportive towards Airtel but in vain as per ur statement "80% of Airtel network will be restored by 7pm, and 100% by 11.pm to nite.Request all to be patient and supprt Airtel in such a disatrous situation " its 11.48 pm now my time and the network has not been restored so now wht u have to say ? u have to understand one thing dear people's businesses are being held up coz they cannot contact their clients. I knw of shipping companies that take corporate connections from Airtel/hutch and they main work is done via mobile specially those in the marketing section wht will they do ? Who will pay them for their losses ? Its no one's fault . Its not Airtel's fault for tht accident of fire but then they should have taken the initiative to have some back up . Moreover they should atleast try and reach their customers and assure them abt the network leave alone calling their customers they are not even available when the customers call them . Hows tht for Annoyance?
by Gwendoline, Mumbai, on Jul 19, 2008 11:52 PM, Report abuse Reply
whatever may be the reason bt we want network as fast as possible.......
by pooja, mumbai, on Jul 19, 2008 10:46 PM, Report abuse Reply
This is the second time in the last 6 months this is happening,
by Airtel User, Mumbai, on Jul 18, 2008 04:58 PM, Report abuse Reply
80% of Airtel network will be restored by 7pm, and 100% by 11.pm to nite.Request all to be patient and supprt Airtel in such a disatrous situation
by Nirav Thakker, Mumbai, on Jul 18, 2008 05:49 PM, Report abuse
What is the source of this information???
by Jai, Mumbai, on Jul 18, 2008 08:50 PM, Report abuse
11 pm has passed one day b4. thanx 4 giving such valuable information. :-(
by priyanka, mumbai, on Jul 19, 2008 10:05 PM, Report abuse
can u plz tell me wen will this problem get solved...its already two days nw...atleast make some announcements about theproblem
by priyanka, mumbai, on Jul 19, 2008 09:59 PM, Report abuse Reply
THIS IS UTTER NONSENCE & FULLY RUBBISH, I dont know what the managing heads are doing? Have they ever thought of such scenario? If yes, have they ever made ant backup plan? I am using this service for lat 3 years, I have faced such situation in past also. So just a simple message to great BHARTI team, "dont sit idle with what ever you are having, do something new and try to run your brains, try to think in the case of such worse scenario for future". To Bharti CEO : Please ask your managers about todays revenue which would come to your company and what your company has lost!! Please give detail in press conference if it happens!!
by Manish Gupta, Mumbai, on Jul 18, 2008 09:03 PM, Report abuse Reply
I agree with you Manish. I feel the managers just sit on their fancy chairs earning money for nothing. If they were sincere about being the best service providers they would have been prepared for contigencies like this. Just advertising is not going to retain their disgruntled customers!
by Fabian, Mumbai, on Jul 19, 2008 07:41 PM, Report abuse
It is really shameful on Airtel.In the Morning i call up the Customer care(after trying for 100 times) they say service will be up by 12..then..2...now they have stopped customer care interaction.Either the line is busy or they have this SMS thng.I dont understand,how the SMS will go,if the service is down!!..Disgusting airtel...I home Some person from airtel is listening to us
by Bindu, Mumbai, on Jul 19, 2008 04:31 PM, Report abuse Reply
Trust me Bindu m having the same prob. Been calling them up since last nite and all i keep hearing is some ads and then they say if u want to speak with our customer care please press 9 and when i do tht it rings and then disconnects . Its so damn frustrating . M trying to make calls to my guy in saudi but in vain it says network failure .Dunno when they are gonna solve the prob and why is it not in the news . Another thing so funny or annoying is in Mid day they put Salman and SRK's fite as front page which is of no use to the people and they put the news abt the Airtel network failure on the secon page right at the bottom . I must says hats off to these mid-day people they really know which news to put on front page and which not to .Somebody make these people see sense .
by Gwendoline, Mumbai, on Jul 19, 2008 05:53 PM, Report abuse
I am the airtel customer, and in to the marketing profession. It?s really frustrating to because i am not able receive any business calls the whole day.I am in Kerla right now, and facing hale lot of problem due to this. Its alreday evening of second day, still they are not able to resolve the problem. And i am not getting any stisfactory reply from service provider also.
by Tajane Ajit, mumbai (right now in kerla), on Jul 19, 2008 05:39 PM, Report abuse Reply
Airtel's servers are down, last I heard. What I fail to understand is, if the production servers are down, why hasn't the network been brought up through the back-ups or through the DR's? Is it that Airtels back-ups are faulty or not at all present there? Such service is pathetic.
by Anonymous, Bombay, on Jul 19, 2008 04:43 PM, Report abuse Reply
I hope all the other Mobile services are alerted and taking this issue as a good lesson and hope they have back up . God forbid if anything like this happens with Vodafone,MTNL,Reliance,idea etc then they are able to provide services to their customers . BTW any update people on Airtel Network restoration?
by Gwendoline, Mumbai, on Jul 19, 2008 04:18 PM, Report abuse Reply
there is no news abt the airtel in any news channel , paper. network is down from 18th morning and till now no news abt when it will be up. On Airtel website the number provided for customer care also not working. Looks like this people r fooling us. No network in Pune also.
by Sahi, Pune, on Jul 19, 2008 03:53 PM, Report abuse Reply
Its 3.00 PM now and still AIRTEL network is down....God knows wen da service will become normal..Airtel custome care pll said prblm wil b solved by 6.00 AM in mrng and now its 3??Which day 6.00 AM plzzzz Clarify!!!!!!!!!
by Dolly, Mumbai, on Jul 19, 2008 03:46 PM, Report abuse Reply
Can anyone tell me when the network will be up?
by Chisen, Mumbai, on Jul 19, 2008 03:20 PM, Report abuse Reply
hopeless N/W and service provider, company people even dont know when the service will be up again, I dont knpw why they make such a big adds like "Showing the connectivity inside the jungle" when the connectivity is not thier even in city places.
by Neil, Pune, on Jul 19, 2008 02:48 PM, Report abuse Reply
Airtel having no back up is a total shame as many people have depended on their services now they are stranded . There is no news tht when the network will be restored . Last i heard it will take 8-10 days . Can someone tell me the exact news ? Tks & Rgds Gwen
by Gwendoline, Mumbai, on Jul 19, 2008 02:14 PM, Report abuse Reply
Airtel services are bad as ever. They should not charge us for today's rent.
by Princy, Mumbai, on Jul 18, 2008 05:44 PM, Report abuse Reply
i agree with you...infact i strongly believe - airtel have a moral responsibility to compensate for the disruption caused...it would just not be a 1 or 2 days rental fee waiver. Short circuit at airtel is their own problem and cannot be taken as a natural calamity. I hope they don?t give us any of those ridiculous reasons like they do every time. Pity on the customer care dept...they have a lot of talking to do once their network is restored.
by Tim, Mumbai, on Jul 19, 2008 01:31 PM, Report abuse
Dammn. .. It still says "OUTGOING FACILITY NOT AVAILABLE ON UR NUMBER " what crap !!!??
by Nikk, Mumbai, on Jul 18, 2008 11:29 PM, Report abuse Reply
Its not in Mumbai alnoe, that the problem persists, the situation is same all across Maharashtra. Its day 2, customers are facing so much trouble. I think AIRTEL corp ignorance says they least bothered about their customers. EVERY AIRTEL CUSTOMERS ITS TIME FOR CHANGE!!!!
by saji, Nashik, on Jul 19, 2008 01:20 PM, Report abuse
I am not getting service in Navi Mumbai too. how can airtel claim that only south mumbai is affected? anybody else in navi mumbai affected?
by Davesh, Panvel, on Jul 19, 2008 12:53 PM, Report abuse Reply
Problem was at Virar also. Bad Service, Bad Mgmgt, No DR policy,
by Avinash Patil, Virar, on Jul 19, 2008 12:41 PM, Report abuse Reply
The real reason for the network problem is not the short circuit, the telecommunication towers are outside all over the city. The real reason is that in this short circuit it seems that Airtel has lost its billing system capabilities both prepaid and postpaid and hence they had no choice but to down the network or if they dont down the network they will incur crores of losses. But the biggest blunder is that the company officials are not coming out with any official statement, which means there is something wrong that the company is doing. Shame on such a public listed companies behaviour...user & investor confidence shall be at an all time low. After all Sunil Mittal ek business man hai and cannot behave professionally is proved
by Anonymous, Mumbai, on Jul 18, 2008 11:10 PM, Report abuse Reply
hey u r right ...ther is problem in their billing system...u kno wht, i hav one extra airtel card which i dnt use and had some rs. 10 balance in it and one year validity....throught the day i have made several calls to STD nos as well as local....though its a mumbai card...if u get the maharashtra circle network, bu goin to places outskirts of mumbai city i.e vasai from western ...u can make unlimited calls....i have looted airtel very well ....and i dnt feel bad as i still remmeber whn i was a student studying in college airtel had once deducted my rs. 120.....so guys make the most of it..if u can..
by Anonymous, mumbai, on Jul 18, 2008 11:17 PM, Report abuse
Well this is not true and somebody is trying to spread a disinformation campaign here.Billing is handled by IBM and hence the loss of "billing capabilities" is just not correct. The truth is that there has indeed been a major fire at the premises and the core systems have been badly affected. However to take care of customer calls , one can latch on to other local networks and make your calls. This has been facilitated by airtel till the time the n/w is restored. Please try logging into vodafone and check if you can make calls. Regarding Shame and stuff, Please be ashamed of yourself before making such baseless comments and misleading other people.
by Truth, thane, on Jul 19, 2008 12:48 AM, Report abuse
Yes,,you are correct... Due to short-circute, there no service from such a company like Airetel..UBELIVABLE ..This is the 2nd day and the issue is yet to be sorted out...
by Binu Thomas, Mumbai, on Jul 19, 2008 10:28 AM, Report abuse
I have been using Airtel for about 5 years till this time I have not come across any issues, there were few but negligible one. But I fail to understand that company like Airtel do not any type of back-up solution for power. No issues there is a problem lets help Airtel to solve the same rather then changing the service. Even other service provider have failed many times and have left bad taste with their service & reply.
by Tariq Khan, Mumbai, on Jul 19, 2008 10:20 AM, Report abuse Reply
Its really ridiculous..the whole day has gone and airtel couldnt solve the problem..Can we get any idea how much more time will be required and its really strange that there is no back up plan in this crisis situation...And why in mumbai things go wrong with Airtel..I have never experienced any problem with Airtel-Delhi though I have spent years there..Never understand why in this part of country it is so pathetic...
by Deepti Narang, Mumbai, on Jul 18, 2008 09:37 PM, Report abuse Reply
it is very shameful to b a airtel subscriber, i request to all airtel subsribers of our country to switch other network connections,otherwise airtel should compenstate to their customers,thenonly it will survive market
by manish jathan, mumbai, on Jul 19, 2008 04:00 AM, Report abuse
Me and My Friends have decided to switch our networks all together and convinced few relatives also. Can anyone suggest service provider whose network doesnt get disconnected every now & then?
by Sachin, Mumbai, on Jul 19, 2008 10:10 AM, Report abuse
Airtel should have had the conviction to come forward and let its user know about the non availability of service , why could they not issue a small press release and inform the media ? . After all its the same company which advertises 100 times a day when they launch a small new service feature like money transfer via cell , but when it comes to the complete nonworking of cellphone due to fire in their building ,they pretend like the ignorant monkeys !
by Mit, Mumbai, on Jul 19, 2008 01:57 AM, Report abuse Reply
MANAGEMENT OF AIRTEL IS WORST THEN THE OTHERS, BCOZ OF THAT WE FACE SUCH PROBLEMS NO RESOULTION . IF OUR COMMUNICATION IS SO WORST THEN HOW CAN WE SAY THAT "AIRTEL EXPRESS YOURSELF" AIRTEL IS FUCKTEL
by ANIL SHARMA, mumbai, on Jul 19, 2008 01:01 AM, Report abuse Reply
i missing very important call due to which i unable to make call or contact we still dont know how long it will take so pls let me know on my email id
by gangadhar, mumbai, on Jul 19, 2008 12:49 AM, Report abuse Reply
quite sad. network is still down in south bby at 0025 hrs on the 19th...service sucks....
by amar, mumbai, on Jul 19, 2008 12:18 AM, Report abuse Reply
AIRTEL - EX_CHANGE YOUSELF CHANGE YOUR NETWORK NOW ISKO BADAL DALA TO LIFE JINGADALA OUTGOING IS STILL NOT WORKING NO REPLY ON CUSTOMER CARE HELPLINE
by Change offer, Mumbai, on Jul 18, 2008 11:57 PM, Report abuse Reply
Airtel is chor they had disconnected my prepaid which I was using from last two years. The balance on my card was 7000 when contacted nodal officers say your account is deleted from prepaid system permanent and your balance is gone. I don’t understand why and how they had disconnected my sim which I was using from last two years they are chor they cheated me to achieve their target
by ramesh, mumbai, on Jul 18, 2008 11:47 PM, Report abuse Reply
I have lost my golden opportunity due to communication problem through AIRTEL Network. Who will suffer this loss ?
by b3vedi, Mumbai, on Jul 18, 2008 11:38 PM, Report abuse Reply
by Lower Parel, Mumbai, on Jul 18, 2008 11:47 PM, Report abuse
airtel is chor this is the reason sunill mittal is becoming richer day by day
by ramesh, mumbai, on Jul 18, 2008 11:40 PM, Report abuse Reply
[RED]AIRTEL ROCKS add me on orkut as m the owner of rokr e8 comu
by MANAN, MUMBAI, on Jul 18, 2008 11:06 PM, Report abuse Reply
Airtel is trying to fool everyone that the network is down in some parts of mumbai, infact mumbai is almost completely down and even some adjoining cities like pune and goa seem to be impacted,
by Anonymous, Mumbai, on Jul 18, 2008 11:04 PM, Report abuse Reply
Airtel network total down in pune also we can't making calls as well as receives.this is not expected from Airtel
by Pranay, Pune, on Jul 18, 2008 11:04 PM, Report abuse Reply
The airtel network is still down in Pune city too, support people said that they will regain the service by 10pm today, but still no progress, Why this Airtel service is bullish?
by Amit, Pune, on Jul 18, 2008 10:31 PM, Report abuse Reply
Can't they hook up their consumers to an alternate service provider (as done for roaming services) temporarily till the problem is solved. Mobile services have become vital in today's existence.
by Jay, Mumbai, on Jul 18, 2008 10:28 PM, Report abuse Reply
ok i can receive callls now. thanks be to God hopefully i will be able to make calls too
by Anonymous, mumbai, on Jul 18, 2008 10:23 PM, Report abuse Reply
Now a days mobile phone is crucial thing without mobile nothing is good! Now to tackle such situation we have to compramise
by Vishal, Pune, on Jul 18, 2008 10:12 PM, Report abuse Reply
It really is a bad spate of affairs. Such a large service provider who goes gung ho about advertising their network needs to ensure efficient Business continuity planning and disaster recovery. But I guess the entire planning is only concentrated on advertising
by Jinx, Mumbai, on Jul 18, 2008 10:10 PM, Report abuse Reply
Latest buz dudes!!! Airtel outgoing has becom free sumhow (for prepaid) i think cos their billing system is offline.. Atleast here in Goa.. Try it out n keep posting....
by Ashwin F, Goa, on Jul 18, 2008 09:57 PM, Report abuse Reply
Airtel Mumbai - its the worst network... readers pls ask your relatives and friends who come for vacations to use any other service provider. Use Airtel Mumbai at your own risk, I have suffered several times and so has my family. Thanks and regards to all. ps. however Airtel outside Mumbai is fine, .
by Hussain, Mumbai, on Nov 01, 2008 04:28 PM, Report abuse Reply